What our clients say
3V require quality hosting with a provider we trust. We chose Blacknight because we had heard that of the Irish hosting providers they were the most customer focused. This turned out to be correct and we have been very happy with their service. As we are rapidly expanding into Europe and beyond, we now also use Blacknight's domain services to help protect our global brands. We have again found them very customer focused - always willing to oblige and never saying that they can only register certain domains for instance.
As one of Ireland's leading software companies we found that we had outgrown our hosting arrangement. By moving to Blacknight we not only improved our infrastructure, but consolidated our hosting arrangements and domain portfolio management in one place. With our latest development of an Online Store on our website www.BigRedBook.com the move to Blacknight also provided us with complete control and scalability, whilst also offering excellent support services. We have found their technical staff to be a pleasure to work with and look forward to a long-lasting them.
At the risk of sounding slightly hysterical, we can't recommend Blacknight enough for the quality of service, level of support and sheer reliability we've experienced since we made the switch. We have been consistently impressed by the help and genuinely useful advice we've been given when we've encountered an issue, the level of professionalism Blacknight's support staff display, and the all-round can't-do-enough ethos. It's been a great experience and we frequently recommend the company to all and anyone who'll listen. In summary? A big (manicured) thumbs up.
Blacknight have been providing technical services to 123.ie for over a year now. We are effectively able to outsource all internet, dns, hosting and IT infrastructure work to them. They provide a service which is unique in my experience, whether it's Windows or Linux, office LAN or web host, they have someone whom we can call on.They are also extremely cost effective.
Geoff Boyle - Director
We moved dedicated servers over to Blacknight almost a year ago over frustrations with our data center in the US and their downtime and support. This was one of the best business decisions we have ever made. Blacknight have had 100% uptime since our move and the support structure they have in place is second to absolutely none. In our many years online and many hosts Blacknight have been by far and away the best. The guys at Blacknight really go above and beyond when it comes to helping their customers and are incredibly accommodating with special requests. Blacknight are more than what a hosting company should be for us, they are business partner. I would personally recommend Blacknight to anyone who values uptime, superior customer service and top notch hosting.
Dave Davis - Managing Director
Blacknight Solutions have been prompt, personal and professional in all my dealings with them. Whenever a challenge arose (very rarely!), they not only dealt with it, but proactively sought to ensure future solutions. I also appreciate the lateral thinking and holistic suggestions as to how I can/should/might be using technology to better my business.
Seaghan Moriarty - Manager
We needed a company that could provide reliability, security and integrity and who were interested in the client. A company that would be easy to talk to, always there to talk to and who would understand what we wanted. We opted for a managed solution from Blacknight because we had no desire to get involved with the technicalities of looking after a server, although we knew what we wanted and needed. Whenever we have had a question or an issue as a result of running our business websites, whether or not it was, strictly speaking, directly within the sphere and brief of Blacknight's support, we have felt able to ask them for help and they have responded positively. Their support team always responds quickly and, unusually, their email support also has a fast response and not the 24-48 hours you might be lucky to expect with other companies. It is nice to know that we don't have to worry about the continuity and integrity of our websites as Blacknight are doing the worrying for us.
Webdream have relied upon Blacknight for Hosting Management and Support since 2002. During this time we have developed a great working relationship with the staff at Blacknight, and consider the company to be a valued technology partner. The technical support provided by Blacknight is outstanding. All queries are processed promptly and efficiently and we are always kept well informed on what's happening with the servers. On many occasion Blacknight have 'gone beyond the call of duty' when assistance has been required, and this has been greatly appreciated. Blacknight is highly recommended by Webdream.ie.
We at Digino Marketing have been so impressed at the level of efficient, clear and precise cutomer support we have received from the Blacknight Support team. Jimmy and the group are very patient and understanding. We highly recommend Blacknight solutions as a Hosting Provider and look forward to our relationship growing stronger.
Michael O'Callaghan - IT Director
Blacknight have been superb to deal with in every instance. It's rare to find a hosting company who are so genuinely friendly and helpful. We've tried about a dozen hosts over the past 8 years and the only one I consistently recommend is Blacknight.
The only bad thing about Blacknight is they make the experience of dealing with other companies' support comparatively worse.
I just thought that I would take a minute to say that I think your people give outstanding support on a consistent basis. The response time and quality of answers are excellent.
Thank you Blacknight! I'm recommending customers using eWrite Lite CMS to use Blacknight hosting.
I've used Blacknight to host several websites, both commercial and personal, for a number of years. I've found their account setup and domain registration processes to be straightforward with a quick turnaround time. Their support is excellent and any problems I've had have been dealt with in a very personal and efficient manner. The DirectAdmin control panel makes managing all aspects of my sites and email accounts a doddle. I especially like the Installatron script that allows applications to be quickly deployed. So it's good to see that despite being very competitively priced, Blacknight still offer a superb service.
I've been using Blacknight now for a couple of years. I was initially enticed back from hosting my site in the US because of the 'Blog Hosting' offer. It indicated that there was a host who understood blogging and the package was priced competitively. When Blacknight launched VPS support, I decided to make the jump as I now wanted to host a number of different sites and have control over the way the platform worked. The switch from shared hosting was painless and I received any help I needed along the way. Any support requests I've had have been dealt with promptly and with the upmost courtesy. Blacknight understand what they're doing and what matters to the customer. I've no hesitation recommending them.
Just a little note to thank the staff at Blacknight. After using Blacknight.ie for transferring .IE and .DE domain names, I would have to say that their support was second to none. Their staff, especially Niamh really helped me to organise the domain transfer. The response was always super fast, and above all friendly. Thanks again !
Hosting with Blacknight is in our opinion a 'no brainer'! Compared to other hosting companies they offer better value for money on more up to date hardware with better support.
Originally we were with a US web host. We were advised by our web marketing people to move our website to an Irish host to improve indigenous search results. Our website is not a static business card. We take our web presence very seriously. Research demonstrated Blacknight to be the best option. The move to Blacknight proved it. No hitch, no glitch, minimum fuss, excellent support, fair billing.
Blacknight won me over for a few simple reasons. 1) Good Customer Service. The team know their stuff, and they get things done, plus they don't throw you lines straight from the customer service training manual, they actually listen to your problem; 2) Reliable. Their server's stay up for longer then their competitors and it's always easy to contact them if there's a problem; 3) A Great Control Panel. Their software feels great to use, and everything can be managed from one account; 4) Value for Money. Compared to other hosting companies, Blacknight provide the biggest bang for your buck when you combine the quality of their customer support with the generous hosting packages they provide. I highly recommend Blacknight to all web designers, developers, resellers, or anyone else looking for a professional, reliable and friendly web hosting company.
Just wanted to drop you a line as you were asking for details of how we have used your services to grow our business venture online: Mykidstime.ie is a website for parents giving them information on kids activities, classes, events and services in their local area. Started in Galway, we now cover Limerick, Wexford and Dublin with more areas in Ireland coming later this year. We have been delighted with the Blacknight domain services, it has been really easy to choose new domains to buy to help protect and grow our brand. We also find any queries raised with support are quickly and promptly dealt with, which saves so much time if you donâ??t have to chase people for a response. So thanks to Blacknight for helping Mykidstime continue to grow and prosper.
No matter how easy tools on the web become, there are times when you'll need a hand from support or customer service. In my experience, Blacknight's support has been consistently responsive and, well, supportive.
Blacknight have hosted a number of sites for me over the past few years and I can honestly say that their service provision, communication, value and above all their customer support is second to none. To all other customer support providers; Learn.
I've used many hosting companies in my time. Fasthosts, Ukfast, One-and-One, Skymarket - I can honestly say that Blacknight get it right. Their level of customer service has always been nothing short of brilliant, and they have went out of their way to be accessible at all times. Need I say more? I would consider myself a demanding developer, often needing tweaks to settings and other advanced bits and bobs outside the scope of the average shared hosting package. Blacknight have consistantly delivered, and anything which cannot be performed myself through the online control panel, the guys bend over backwards to accomodate you. This is however rarely the case. The packages which come out of the box are well suited to the needs of developers and designers - and a wide range of open source software such as Wordpress is available through a one click install. I have absolutely no hesitation in recommending them as a professional hosting service for businesses of all sizes - and continue to do so for my own clients.
I've used many hosts in the past (both here in and in the UK) and finally I have found one that has a good balance of sensible prices, a pretty simple to use control panel and most importantly a responsive and helpful support team - price alone is nothing if the service isn't up to scratch.
Diaspora.ie is a home built project with no prior knowledge of how to build a website! Needless to say there was some intrepidation about putting yourself out there and amongst other things trying to find the right hosting provider. Most of the testimonials here come from people with a depth of Internet experience, but i thinks it's worth adding that as a 'novice' we also found Blacknight easy to work with, responsive, informative and helpful. There has never been any reason to question whether we chose the right company.
As brand owner of L'Onglex Nail Care I cannot say enough about Blacknight. I chose them because of their keen pricing on domains and hosting, but will stay because of the quality of service and support. I am delighted with the hosting speed and wowed by their support. I had to contact their support team several times as the site went live. Every call was answered immediately and the response was helpful efficient and knowledgeable. Other Irish service providers should take note. Well done guys!
I would just like to take the time to thank you for providing such a detailed and rich service for no charge to the user. Your service has helped me (as a network systems admin for a large cluster of machines) diagnose DNS issues for clients on many occasions. Most of the time, your application allows me to diagnose a problem that even the larger, paid, DNS services cannot/have not caught.
I know the costs involved when it comes to running systems on the internet and can really appreciate the fact you still run this one. So thank you and I hope the service remains active for a long time to come! As long as its here, I will be a loyal user!