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Network Status
Service Status & Maintenance Updates
Legacy Shared hosting PHP 8.3.x now available
24 October 2026, 10:12 am
Summary: As part of our efforts to assist people to upgrade their php websites from older versions of php we’ve now added a hardened, patched version of php 8.3 (specifically 8.3.35-6) What does…
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Emergency patching for critical PHP security vulnerability.
21 October 2026, 8:18 am
Update Thursday 22nd 10:30 All Blacknight control panels, shared hosting servers, and managed dedicated and VPS customers are now fully patched. Please also be aware that some versions of PHP on our shared…
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Network Maintenance – Nikhef Amsterdam
17 October 2026, 1:18 pm
We are scheduling two maintenance windows to upgrade routers in Nikhef, Amsterdam. This will impact connectivity to several IXPs for the duration. Date: 2026-10-26 00:01 – 06:00 CET (UTC+1) Data Centre: Nikhef, Amsterdam…
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Support Tickets, Knowledgebase and Video Tutorials
Customer Service and Technical Support Levels
In general we will respond to customer service or technical support queries within one working day. However we also offer certain services which come with guaranteed response times and service level agreements. Speak to your customer account manager if you’d like to find out more.
Complaints and Service Escalations
Blacknight have established an escalation team comprising managers from each department. On receipt of a customer complaint via email, an email is sent to all members of this team. A member of the team will accept the query and respond to it within an hour (during Irish work days) indicating that the issue is being addressed or investigated as appropriate. All frontline customer service team members have been made aware of the escalation procedure in the event a customer service query needs to be raised with a member of this team.
All members of the team are copied on any correspondence in relation to the issue until it has been closed off. Issues are reviewed at manager meetings monthly.
The European Commission’s online dispute resolution (ODR) platform