If you need assistance then you have come to the right place!

Tutorials 

If you are a new hosting client, then maybe you should have a look at some of the Flash tutorials we provide.

We also have a number of screencasts available on our Youtube channel

These handy tutorials will guide you step-by-step through the most common issues that arise, such as setting up your email, uploading files and managing your domains and website hosting with us.

Support Desk, Forum & Knowledge Base 

If you have an issue that the hosting tutorials above do not cover you can access our support desk 24/7 through your browser.

You can also access our Support Forum and Knowledge Base for other frequently asked questions.

If you are unable to find an answer to your query in the Knowledge Base, then you can ask our support team directly by sending an email to support@blacknight.com.

Please provide as much information as possible in your support request, including:

• - the domain name
• - an example URL, so we can see the error message
• - any error messages

 

Our technical support team will be only too happy to assist you.

We also offer secure Live Chat via our website during office hou

Client Centre

You can login to your account in our  Client Centre.

Customers from our Modern Bill system can login in here. (Clients who made purchases before August 9th 2008)

DNS Check

Find information regarding a domain using our DNS Check.

Meta Tag Generator

Optimise your website for best results in search engines such as Google, Yahoo, MSN etc. using our Meta Tag Generator.

Our DNS Servers

ns1.blacknight.com - 78.153.212.176

ns2.blacknight.com - 81.17.254.6

If your domain is hosted on one of our Directadmin or Helm servers then please use the following dns:

ns.blacknightsolutions.com

ns2.blacknightsolutions.com

PLEASE NOTE THESE ARE NOT FOR USE BY OUR COLOCATION, VPS OR DEDICATED SERVER CLIENTS

 

NB: Blacknight Solutions does not offer technical support for application specific issues such as CGI programming, HTML or any other such issue not pertaining to the services for which we are contracted. We cannot help you improve your website's rank in Google and other search engines.