Blacknight Support
You can start a live chat with a company representative by clicking the live chat box on the right hand side of this page. If a member of staff is unavailable you can leave a message and we'll respond as soon as possible.
Alternatively you can choose to submit a support ticket directly via the button below
Check out the Blacknight Knowledge Base and see if your question has been answered before.
Head on over to the Blacknight Community Forum
Server and Service Status information and live updates
For further up to date information you can follow our Status Blog, Twitter account and Facebook account
Subscribe to the Status Blog's feed Subscribe to Email updates
Latest Blacknight Server / Service Updates
- Shared Hosting server pwmvzwin06 has become unresponsive
Shared Hosting server pwmvzwin06 has become unresponsive and we have dispatched an engineer to investigate : the following services are affected 78.153.209.166&...
Last updated: Fri 24th of May 2013 08:19 PM Read more - Legacy Direct Admin server "Galahad" has been intermittently rebooting
The Direct Admin server Galahad , has been intermittently rebooting and blue-screening. The server is running now , but we are migrating it to a virtual server as the hardware could fail. We ...
Last updated: Fri 24th of May 2013 11:23 PM Read more - Network Maintenance
We will be upgrading a top of rack switch in one of our dedicated hosing racks (C01) on Saturday 25th May at 11:00. Customers in this rack will experience two brief outages as their connectio...
Last updated: Fri 17th of May 2013 03:37 PM Read more
Tutorials
If you are a new hosting client, then maybe you should have a look at some of the Flash tutorials we provide.
We also have a number of screencasts available on our Youtube channel
These handy tutorials will guide you step-by-step through the most common issues that arise, such as setting up your email, uploading files and managing your domains and website hosting with us.
Support Desk, Forum & Knowledge Base
If you have an issue that the hosting tutorials above do not cover you can access our support desk 24/7 through your browser.
You can also access our Support Forum and Knowledge Base for other frequently asked questions.
If you are unable to find an answer to your query in the Knowledge Base, then you can ask our support team directly by opening a ticket.
Please provide as much information as possible in your support request, including:
- the domain name
- an example URL, so we can see the error message
- any error messages
Our technical support team will be only too happy to assist you.
We also offer secure Live Chat via our website during office hours
Client Centre
You can login to your account in our Client Centre.
Customers from our Modern Bill system can login in here. (Clients who made purchases before August 9th 2008)
DNS Check
Find information regarding a domain using our DNS Check.
Meta Tag Generator
Optimise your website for best results in search engines such as Google, Yahoo, MSN etc. using our Meta Tag Generator.
Our DNS Servers
ns1.blacknight.com - 78.153.212.176
ns2.blacknight.com - 81.17.254.6
If your domain is hosted on one of our Directadmin or Helm servers then please use the following dns:
ns.blacknightsolutions.com
ns2.blacknightsolutions.com
PLEASE NOTE THESE ARE NOT FOR USE BY OUR COLOCATION, VPS OR DEDICATED SERVER CLIENTS
NB: Blacknight Solutions does not offer technical support for application specific issues such as CGI programming, HTML or any other such issue not pertaining to the services for which we are contracted. We cannot help you improve your website's rank in Google and other search engines.
