Blacknight Support
You can start a live chat with a company representative by clicking the live chat box on the right hand side of this page. If a member of staff is unavailable you can leave a message and we'll respond as soon as possible.
Alternatively you can choose to submit a support ticket directly via the button below
Check out the Blacknight Knowledge Base and see if your question has been answered before.
Head on over to the Blacknight Community Forum
Server and Service Status information and live updates
For further up to date information you can follow our Status Blog, Twitter account and Facebook account
Subscribe to the Status Blog's feed Subscribe to Email updates
Latest Blacknight Server / Service Updates
- pemvzmps23 & pemvzlin07 essential maintenance
The servers pemvzmps23 and pemvzlin07 require essential maintenance and will be taken offline at approx 8am, Wednesday 19th June.Estimated downtime is approx 45 minutes as both servers will r...
Last updated: Tue 18th of June 2013 10:57 AM Read more - mysql357/mysql358/mysql359 maintenance
The shared hosting MySQL servers, mysql357/358/359 will be taken offline at approx 11pm, Tuesday 18th June to perform essential maintenance.Estimated downtime is approx 30 minutes per MySQL n...
Last updated: Tue 18th of June 2013 11:03 PM Read more - Scheduled maintenance on an edge-router Friday 21st June 23:00
We have scheduled a maintenance window to reboot one of our edge-routers edge-r01.bk1 due to an issue we have discovered with the OS. We will be moving all traffic off that router prior to re...
Last updated: Mon 17th of June 2013 01:14 PM Read more
Tutorials
If you are a new hosting client, then maybe you should have a look at some of the Flash tutorials we provide.
We also have a number of screencasts available on our Youtube channel
These handy tutorials will guide you step-by-step through the most common issues that arise, such as setting up your email, uploading files and managing your domains and website hosting with us.
Support Desk, Forum & Knowledge Base
If you have an issue that the hosting tutorials above do not cover you can access our support desk 24/7 through your browser.
You can also access our Support Forum and Knowledge Base for other frequently asked questions.
If you are unable to find an answer to your query in the Knowledge Base, then you can ask our support team directly by opening a ticket.
Please provide as much information as possible in your support request, including:
- the domain name
- an example URL, so we can see the error message
- any error messages
Our technical support team will be only too happy to assist you.
We also offer secure Live Chat via our website during office hours
Client Centre
You can login to your account in our Client Centre.
Customers from our Modern Bill system can login in here. (Clients who made purchases before August 9th 2008)
DNS Check
Find information regarding a domain using our DNS Check.
Meta Tag Generator
Optimise your website for best results in search engines such as Google, Yahoo, MSN etc. using our Meta Tag Generator.
Our DNS Servers
ns1.blacknight.com - 78.153.212.176
ns2.blacknight.com - 81.17.254.6
If your domain is hosted on one of our Directadmin or Helm servers then please use the following dns:
ns.blacknightsolutions.com
ns2.blacknightsolutions.com
PLEASE NOTE THESE ARE NOT FOR USE BY OUR COLOCATION, VPS OR DEDICATED SERVER CLIENTS
NB: Blacknight Solutions does not offer technical support for application specific issues such as CGI programming, HTML or any other such issue not pertaining to the services for which we are contracted. We cannot help you improve your website's rank in Google and other search engines.
