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Tech Status Updates
plesk018.blacknighthosting.com issues
9 July 2026, 6:28 pm
The shared hosting server, plesk018.blacknighthosting.com is currently experiencing issues and is unavailable. We are investigating and will update this post as we have any further information. Update 21:20 : The issue has been…
Out of band kernel updates and reboots – Januscape/Bad Epoll
9 July 2026, 2:23 pm
With the release of a number of critical CVE listed vulnerabilities, paired with public proof of concept scripts in the wild – we will be performing emergency out of band updates of kernels…
Maintenance on Cloud3 beginning 10/06/2026 23:00
10 June 2026, 9:50 am
Due to maintenance on our Cloud3 environment starting tonight (10/06/2026 : 21:00 – 11/06/20026: 08:00) some virtual machines may need to be rebooted to migrate them to alternative nodes. The works are being…
Support Tickets, Knowledgebase and Video Tutorials
Customer Service and Technical Support Levels
In general we will respond to customer service or technical support queries within one working day. However we also offer certain services which come with guaranteed response times and service level agreements. Speak to your customer account manager if you’d like to find out more.
Complaints and Service Escalations
Blacknight have established an escalation team comprising managers from each department. On receipt of a customer complaint via email, an email is sent to all members of this team. A member of the team will accept the query and respond to it within an hour (during Irish work days) indicating that the issue is being addressed or investigated as appropriate. All frontline customer service team members have been made aware of the escalation procedure in the event a customer service query needs to be raised with a member of this team.
All members of the team are copied on any correspondence in relation to the issue until it has been closed off. Issues are reviewed at manager meetings monthly.
The European Commission’s online dispute resolution (ODR) platform