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Tech Status Updates
Network Maintenance: Digital Realty Cloud House
10 February 2026, 2:30 pm
We are scheduling a maintenance window tonight to migrate a number of services in Digital Realty Cloud House to an alternate line card. This work is part of a 400G capacity upgrade between…
Network Maintenance: Equinix DB1 – Core Network
12 January 2026, 6:45 pm
We are scheduling a maintenance window to replace a core router tonight in Equinix DB1. This is an at risk notification only. Date: 2026-01-12 23:30 – 2026-01-13 04:00 UTC Data Centre: Equinix DB1…
scheduled maintenance on our domain registrar platform Wednesday Dec 17th 08:00 -09:00
16 December 2025, 8:53 am
We will be performing essential maintenance on our domain registrar platforom tomorrow between 08:00 and 09:00. Services affected – Customers will be unable to register , renew , or carry out nameserver updates…
Support Tickets, Knowledgebase and Video Tutorials
Customer Service and Technical Support Levels
In general we will respond to customer service or technical support queries within one working day. However we also offer certain services which come with guaranteed response times and service level agreements. Speak to your customer account manager if you’d like to find out more.
Complaints and Service Escalations
Blacknight have established an escalation team comprising managers from each department. On receipt of a customer complaint via email, an email is sent to all members of this team. A member of the team will accept the query and respond to it within an hour (during Irish work days) indicating that the issue is being addressed or investigated as appropriate. All frontline customer service team members have been made aware of the escalation procedure in the event a customer service query needs to be raised with a member of this team.
All members of the team are copied on any correspondence in relation to the issue until it has been closed off. Issues are reviewed at manager meetings monthly.
The European Commission’s online dispute resolution (ODR) platform