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Tech Status Updates
Access to cp.blacknighthosting.com is currently being restricted by some AV vendors
9 March 2026, 8:33 am
Due to an incorrect listing (false positive) of our control panel (cp.blacknighthosting .com)by Netcraft, some customers are reporting having difficulty accessing the website. We have already been in touch with Netcraft who have…
Network Maintenance: Digital Realty Cloud House
10 February 2026, 2:30 pm
We are scheduling a maintenance window tonight to migrate a number of services in Digital Realty Cloud House to an alternate line card. This work is part of a 400G capacity upgrade between…
Network Maintenance: Equinix DB1 – Core Network
12 January 2026, 6:45 pm
We are scheduling a maintenance window to replace a core router tonight in Equinix DB1. This is an at risk notification only. Date: 2026-01-12 23:30 – 2026-01-13 04:00 UTC Data Centre: Equinix DB1…
Support Tickets, Knowledgebase and Video Tutorials
Customer Service and Technical Support Levels
In general we will respond to customer service or technical support queries within one working day. However we also offer certain services which come with guaranteed response times and service level agreements. Speak to your customer account manager if you’d like to find out more.
Complaints and Service Escalations
Blacknight have established an escalation team comprising managers from each department. On receipt of a customer complaint via email, an email is sent to all members of this team. A member of the team will accept the query and respond to it within an hour (during Irish work days) indicating that the issue is being addressed or investigated as appropriate. All frontline customer service team members have been made aware of the escalation procedure in the event a customer service query needs to be raised with a member of this team.
All members of the team are copied on any correspondence in relation to the issue until it has been closed off. Issues are reviewed at manager meetings monthly.
The European Commission’s online dispute resolution (ODR) platform