Blacknight Support

You can start a live chat with a company representative by clicking the live chat box on the right hand side of this page. If a member of staff is unavailable you can leave a message and we'll respond as soon as possible.

Alternatively you can choose to submit a support ticket directly via the button below

Create a Support Ticket

Check out the Blacknight Knowledge Base and see if your question has been answered before.

Visit the Knowledge Base

Head on over to the Blacknight Community Forum

Visit the Forum

Server and Service Status information and live updates

For further up to date information you can follow our Status Blog, Twitter account and Facebook account

Blacknight on Facebook

Subscribe to the Status Blog's feed Subscribe to Email updates

Latest Blacknight Server / Service Updates

  • Cloud1 control panel maintenance Summary: On Thursday 26th between 06:00 and 08:00 our Cloud provider L3 team will perform some maintenance on our database to fix an issue we’ve encountered with zombie logical volumes. This ...
    Posted: Wed 25th of November 2015 09:46 AM     Read more
  • Network Upgrades – Dublin We are scheduling three maintenance windows to perform IOS-XR upgrades on three core routers in Dublin. Traffic on these routers will be moved to an alternate node in each location during th...
    Posted: Mon 23rd of November 2015 03:19 PM     Read more
  • Network Maintenance – Dublin/Carlow We are scheduling two maintenance windows for next Tuesday/Wednesday to perform a software upgrade on three access routers in Carlow and Dublin. Traffic on these routers will be moved to an alter...
    Posted: Fri 20th of November 2015 04:56 PM     Read more


If you are a new hosting client, then maybe you should have a look at some of the screencasts available on our Youtube channel.

Support Desk, Forum & Knowledge Base 

If you have an issue that the hosting tutorials above do not cover you can access our support desk 24/7 through your browser.

You can also access our Support Forum and Knowledge Base for other frequently asked questions.

If you are unable to find an answer to your query in the Knowledge Base, then you can ask our support team directly by opening a ticket.

Please provide as much information as possible in your support request, including:

  • the domain name
  • an example URL, so we can see the error message
  • any error messages

Our technical support team will be only too happy to assist you.

We also offer secure Live Chat via our website during office hours

Client Centre

You can login to your account in our  Client Centre.

Customers from our Modern Bill system can login in here. (Clients who made purchases before August 9th 2008)

DNS Check

Find information regarding a domain using our DNS Check.

Our DNS Servers - -

If your domain is hosted on one of our Directadmin or Helm servers then please use the following dns:


NB: Blacknight Solutions does not offer technical support for application specific issues such as CGI programming, HTML or any other such issue not pertaining to the services for which we are contracted. We cannot help you improve your website's rank in Google and other search engines.

Customer Service Queries & Complaints handling Process

At Blacknight we take customer service very seriously.

Should you need to contact us with a query you have several options:

  • Telephone during office hours Irish time
  • Email 24 / 7
  • Live chat
  • Via various social media channels including Twitter and Facebook

Our customer service agents use Zendesk to manage their interactions with you so you can easily see at any time the progress of your query.

During Irish bank holidays our response time may take up to 3 days

Complaints and Service Escalations

Blacknight have established an escalation team comprising managers from each department. On receipt of a customer complaint via email, an email is sent to all members of this team. A member of the team will accept the query and respond to it within an hour (during Irish work days) indicating that the issue is being addressed or investigated as appropriate. All frontline customer service team members have been made aware of the escalation procedure in the event a customer service query needs to be raised with a member of this team.

All members of the team are copied on any correspondence in relation to the issue until it has been closed off. Issues are reviewed at manager meetings monthly.

Sign Up For Our Newsletter
All prices quoted are exclusive of VAT.