You can start a live chat with a company representative by clicking the live chat box on the right hand side of this page. If a member of staff is unavailable you can leave a message and we'll respond as soon as possible.
Alternatively you can choose to submit a support ticket directly via the button below
Check out the Blacknight Knowledge Base and see if your question has been answered before.
Head on over to the Blacknight Community Forum
Server and Service Status information and live updates
For further up to date information you can follow our Status Blog, Twitter account and Facebook account
- Delay in emails on Hosted Exchange
We are seeing a delay in the delivery of some emails on our Hosted Exchange platform at the moment. We hope to have mail delivery back up to speed as soon as possible. We will update this post as...
Posted: Wed 15th of March 2017 09:04 AM Read more
- Scheduled maintenance on our Cloud1 storage infrastructure , and OnAPP upgrade
We are scheduling a software upgrade of our Cloud-1 storage platform to Version 9.1 , in conjunction with the vendor SolidFire which will address some mandatory bug fixes.Version 9.1 is a cumulat...
Posted: Fri 3rd of March 2017 04:28 PM Read more
- Core Network Upgrades
We are scheduling six maintenance windows to upgrade the version of IOS-XR on our edge routers in Dublin. To facilitate this, we will need to temporarily shut down certain peering and transit s...
Posted: Fri 3rd of March 2017 04:00 PM Read more
If you are a new hosting client, then maybe you should have a look at some of the screencasts available on our Youtube channel.
Support Desk, Forum & Knowledge Base
If you have an issue that the hosting tutorials above do not cover you can access our support desk 24/7 through your browser.
If you are unable to find an answer to your query in the Knowledge Base, then you can ask our support team directly by opening a ticket.
Please provide as much information as possible in your support request, including:
- the domain name
- an example URL, so we can see the error message
- any error messages
Our technical support team will be only too happy to assist you.
We also offer secure Live Chat via our website during office hours
You can login to your account in our Client Centre.
Customers from our Modern Bill system can login in here. (Clients who made purchases before August 9th 2008)
Find information regarding a domain using our DNS Check.
Our DNS Servers
ns1.blacknight.com - 22.214.171.124
ns2.blacknight.com - 126.96.36.199
If your domain is hosted on one of our Directadmin or Helm servers then please use the following dns:
PLEASE NOTE THESE ARE NOT FOR USE BY OUR COLOCATION, VPS OR DEDICATED SERVER CLIENTS
NB: Blacknight Solutions does not offer technical support for application specific issues such as CGI programming, HTML or any other such issue not pertaining to the services for which we are contracted. We cannot help you improve your website's rank in Google and other search engines.
Complaints and Service Escalations
Blacknight have established an escalation team comprising managers from each department. On receipt of a customer complaint via email, an email is sent to all members of this team. A member of the team will accept the query and respond to it within an hour (during Irish work days) indicating that the issue is being addressed or investigated as appropriate. All frontline customer service team members have been made aware of the escalation procedure in the event a customer service query needs to be raised with a member of this team.
All members of the team are copied on any correspondence in relation to the issue until it has been closed off. Issues are reviewed at manager meetings monthly.