You can start a live chat with a company representative by clicking the live chat box on the right hand side of this page. If a member of staff is unavailable you can leave a message and we'll respond as soon as possible.
Alternatively you can choose to submit a support ticket directly via the button below
Check out the Blacknight Knowledge Base and see if your question has been answered before.
Head on over to the Blacknight Community Forum
Server and Service Status information and live updates
For further up to date information you can follow our Status Blog, Twitter account and Facebook account
- cp.blacknight.com issue
Summary: The Provisioning
node known as OSSCORE has encountered an issue and is offline. an engineer is investigating the issue.Services affected:
cp.blacknight.com is not available, manage...
Last updated: Sun 9th of March 2014 01:28 AM Read more
- Windows Shared Hosting - PHP Upgrades
We need to update PHP on some of our Windows Shared Hosting servers. The following servers will be upgraded on Wednesday 12th March between 07:00 and 08:30 (morning):PEMWINWEB06:126.96.36.199...
Last updated: Wed 5th of March 2014 03:55 PM Read more
- Network issues with BT traffic.
We have been made aware of a major routing issue in BT's network which is affecting traffic from their network to ours (and other networks). Customers trying to access our network via BT...
Last updated: Tue 4th of March 2014 08:19 PM Read more
If you are a new hosting client, then maybe you should have a look at some of the Flash tutorials we provide.
We also have a number of screencasts available on our Youtube channel
These handy tutorials will guide you step-by-step through the most common issues that arise, such as setting up your email, uploading files and managing your domains and website hosting with us.
Support Desk, Forum & Knowledge Base
If you have an issue that the hosting tutorials above do not cover you can access our support desk 24/7 through your browser.
If you are unable to find an answer to your query in the Knowledge Base, then you can ask our support team directly by opening a ticket.
Please provide as much information as possible in your support request, including:
- the domain name
- an example URL, so we can see the error message
- any error messages
Our technical support team will be only too happy to assist you.
We also offer secure Live Chat via our website during office hours
You can login to your account in our Client Centre.
Customers from our Modern Bill system can login in here. (Clients who made purchases before August 9th 2008)
Find information regarding a domain using our DNS Check.
Meta Tag Generator
Optimise your website for best results in search engines such as Google, Yahoo, MSN etc. using our Meta Tag Generator.
Our DNS Servers
ns1.blacknight.com - 188.8.131.52
ns2.blacknight.com - 184.108.40.206
If your domain is hosted on one of our Directadmin or Helm servers then please use the following dns:
PLEASE NOTE THESE ARE NOT FOR USE BY OUR COLOCATION, VPS OR DEDICATED SERVER CLIENTS
NB: Blacknight Solutions does not offer technical support for application specific issues such as CGI programming, HTML or any other such issue not pertaining to the services for which we are contracted. We cannot help you improve your website's rank in Google and other search engines.