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Third Party Processors

Third Party Processors

Third Party Processors

Service Specific Processors – Blacknight partner with software providers to provide the services we offer. In order to maintain and troubleshoot platform issues these sub-processors may have restricted access to service data. Their use is limited to the platforms provided. We have contracts in place to ensure the confidentiality of your data with each of these subprocessors. This list will be updated as we add /remove sub-processors – last updated May 2018

Glossary of Terms

API – Application Programming Interface (code used to integrate the Odin platform with external services) PII – Personally Identifiable Information (information which can be used to identify an individual)

Vendor Processing Activity Vendor Privacy Policy Data Processed
OnApp (UK) Cloud control panel platform https://onapp.com/privacy/. Note: Support services from OnApp are provided from UK /USA  depending on the time of day (Follow the Sun support) User name, email address, account ID, subscription ID
Odin IngramMicro GmBH (Switzerland) Billing and shared hosting platform (includes domain registration, provisioning of services) http://www.odin.com/legal/privacy/
https://corp.ingrammicro.com/privacy-statement/other-important-information.aspx
Note : Support services from Odin are provided from Russia / Malaysia / Europe /Japan depending on the time of day (Follow the Sun support)
User name, email, address, account ID, subscription ID, credit card, bank (SEPA) details, authentication details. All data is encrypted.
Basekit (UK) Sitebuilder platform https://www.basekit.com/privacy A token ID is generated via the API and no PII is sent to Basekit – Basekit use AWS servers in EEA region
DropSuite (Singapore) Online backup platform https://dropsuite.com/privacy/ Email account associated with a generated UserID from the API
Ranking Coach (Germany) Search engine optimization software https://www.rankingcoach.com/en-ie/privacy-policy
OpenExchange https://www.open-xchange.com/privacy/ Servers are hosted within Blacknight data centres and access is provided to OpenExchange for support purposes only
Microsoft (USA) Office 365 https://privacy.microsoft.com/en-us/privacystatement Name/address/phone/email of the admin account and billing account on cp.blacknight.com.
Skenzo (Virgin Islands) Domain Name parking/advertising http://www.skenzo.com/privacy.php
Docusign (USA) Cloud based signing service https://www.docusign.com/company/privacy-policy
Salesforce (USA) – eTrust Cloud based CRM tool to manage customer relationships https://www.salesforce.com/eu/company/privacy/ Salesforce is a CLOUD BASED CRM tool and we control what data is stored there -salesforce do not access the data unless authorised by Blacknight in addressing service /technical issues
Zendesk (Ireland) Cloud based ticketing system we use for support tickets https://www.zendesk.com/company/customers-partners/privacy-policy/ Email address, name, a/c ID, ticketID (any other information a customer submits voluntarily ) in the course of submitting a ticket. We have trained our staff to redact any PII or sensitive information such as credit card details should it be volunteered.
Provide Support (USA) Live chat portal https://www.providesupport.com/home/privacy-policy.html Email address for sending copy of the transcript
Teamviewer (Netherlands) Remote support access https://www.teamviewer.com/en/privacy-policy/ IP_address,date/time,browser type,OS, geolocation
Acronis (Switzerland) Cloud based backup https://www.acronis.com/en-eu/company/privacy.html Customer backup data is stored in EU based cloud servers hosted by Acronis – collects name/address /email/phone/
Comodo (USA) Secure certificate authority https://www.comodo.com/repository/privacy-policy.php Our API sends Comodo : email /subID / address /email address so they can deliver the cert to the end user
TrustPilot (USA) Brand and service reviews https://uk.legal.trustpilot.com/end-user-privacy-terms email address
Mailchimp USA Email marketing tool (Cloud Based) https://mailchimp.com/legal/privacy/ Email address / name IP address
Payment Provider subprocessors – Blacknight partner with payment provider processors for the purpose of completing transactions made via direct debit, credit card, paypal, visa debit etc. In order to validate payment and to protect against fraud, we forward the details you provide us with, to these payment subprocessors.
Realex (Ireland)
[subsid. of Globalpayments Inc (USA)]
Payment processing gateway https://www.globalpaymentsinc.com/en-ie/accept-payments/ecommerce/privacy Credit card number (redacted) /cardholder name / bank / account ID /payment num. / transaction ID /auth code / payment_method_type
Paypal (Netherlands) Payment provider https://www.paypal.com/ie/webapps/mpp/ua/privacy-full Name / order info / email /billing address
Blacknight are integrated with a number of registry and back-end providers who sub-process registrant details and in some cases personally identifiable data (PII ) such as photo ID, club membership, proof of residence/nationality, 
ccTLDs registries are in the main operated by the country responsible and thus data could be transferred outside the EEA in order to process a ccTLD domain registration.
Registries -ccTLD AT registry (EEA)
Aust Domains (Australia)
BE registry (EEA)
BZ (Belize)
CM (Cameroon)
CO.NL (EEA)
Eurid (EEA)
AFNIC (EEA)
IslandNetworks (EEA)
ICM (USA)
IEDR (EEA)
.LV (EEA)
.ME (Montenegro)
.MG (Madagascar)
.MX (Mexico)
NASK (EEA)
TM (EEA)
Blacknight are integrated with a number of registry and back-end providers who sub-process registrant details and in some cases personally identifiable data (PII ) such as photo ID, club membership, proof of residence/nationality, gTLDs registries. Blacknight have direct agreements (Registry-Registrar Agreements) with a number of gTLDs and reseller agreements with various registries who provide multiple gTLDs. Blacknight’s Master agreements with resellers are listed below. If you wish to query sub processing by a specific registry please email gdpr@blacknight.com for more information.
Registries -gTLD Afilias (Ireland)
BostonIvy (EEA)
CentralNic (UK)
eNOM (USA)
EuroDNS (EEA)
Fabulous.com (USA)
Famous Four Media (Gibraltar)
InternetX (EEA ) subsid. of United Internet
KeySystems GmBH (EEA)
KnockKnockWhois (USA)
NameMedia (USA)
Neustar (USA)
Nominet (EEA)
OpenSRS (Canada) subs of Tucows
PIR (USA)
Radix (Dubai )
Rightside (Donuts) (USA)
Uniregistry (Cayman Islands)
Verisign (USA)
Whos-Who
Other Subprocessors: Blacknight use other non-specific subprocessors for various functions
Denic (EU) Escrow provider for registrant details (required for ICANN compliance sent to DeNic as required for Escrow / DR purposes https://www.denic.de/en/service/escrow-services/ Registrant details in encrypted form are sent to DeNic as required for Escrow / DR purposes
Google Analytics / adwords Google Advertising and analytics https://policies.google.com/privacy?hl=en&gl=ie
Skenzo (Virgin Islands) is a subsid. Of Directi Domain Name parking /advertising http://www.skenzo.com/privacy.php Browser /cookie information non-PII related to advertising associated with a domain name