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Third Party Processors

Third Party Processors

Service Specific Processors – Blacknight partner with software providers to provide the services we offer. In order to maintain and troubleshoot platform issues these sub-processors may have restricted access to service data. Their use is limited to the platforms provided. We have contracts in place to ensure the confidentiality of your data with each of these subprocessors. This list will be updated as we add /remove sub-processors – last updated May 2018

Glossary of Terms

API – Application Programming Interface (code used to integrate the Odin platform with external services) PII – Personally Identifiable Information (information which can be used to identify an individual)

VendorProcessing ActivityVendor Privacy PolicyData Processed
OnApp (UK)Cloud control panel platform note : Support services from OnApp are provided from UK /USA  depending on the time of day (Follow the Sun support)User name, email address, account ID, subscription ID
IngramMicro GmBH (Switzerland)
Billing and shared hosting platform (includes domain registration, provisioning of services)
Note : Support services from Odin are provided from Russia / Malaysia / Europe /Japan depending on the time of day (Follow the Sun support)
User name, email, address, account ID, subscription ID, credit card, bank (SEPA) details, authentication details. All data is encrypted.
Basekit (UK)Sitebuilder platform token ID is generated via the API and no PII is sent to Basekit – Basekit use AWS servers in EEA region
DropSuite (Singapore)Online backup platform account associated with a generated UserID from the API
Ranking Coach (Germany)Search engine optimization software
OpenExchange are hosted within Blacknight data centres and access is provided to OpenExchange for support purposes only
Microsoft (USA)Office 365 of the admin account and billing account on,
Skenzo (Virgin Islands)Domain Name parking/advertising
Docusign (USA)Cloud based signing service
Salesforce (USA) – eTrustCloud based CRM tool to manage customer relationships is a CLOUD BASED CRM tool and we control what data is stored there -salesforce do not access the data unless authorised by Blacknight in addressing service /technical issues
Zendesk (IrelandCloud based ticketing system we use for support tickets address, name, a/c ID, ticketID (any other information a customer submits voluntarily ) in the course of submitting a ticket. We have trained our staff to redact any PII or sensitive information such as credit card details should it be volunteered.
Provide Support (USA)Live chat portal address for sending copy of the transcript
Teamviewer (Netherlands)Remote support access,date/time,browser type,OS, geolocation
Acronis (Switzerland) Cloud based backup backup data is stored in EU based cloud servers hosted by Acronis – collects name/address /email/phone/
Comodo (USA)Secure certificate authority API sends Comodo : email /subID / address /email address so they can deliver the cert to the end user
TrustPilot (USA)Brand and service reviews address
Mailchimp USAEmail marketing tool (Cloud Based) address / name IP address
Payment Provider subprocessors – Blacknight partner with payment provider processors for the purpose of completing transactions made via direct debit, credit card, paypal, visa debit etc. In order to validate payment and to protect against fraud, we forward the details you provide us with, to these payment subprocessors.
Realex (Ireland)
[subsid. of Globalpayments Inc (USA)]
Payment processing gateway card number (redacted) /cardholder name / bank / account ID /payment num. / transaction ID /auth code / payment_method_type
Paypal (NetherlandsPayment provider / order info / email /billing address
Blacknight are integrated with a number of registry and back-end providers who sub-process registrant details and in some cases personally identifiable data (PII ) such as photo ID, club membership, proof of residence/nationality,
ccTLDs registries are in the main operated by the country responsible and thus data could be transferred outside the EEA in order to process a ccTLD domain registration.
Registries -ccTLDAT registry (EEA)
Aust Domains (Australia)
BE registry (EEA)
BZ (Belize)
CM (Cameroon)
Eurid (EEA)
IslandNetworks (EEA)
.ME (Montenegro)
.MG (Madagascar)
.MX (Mexico)
Blacknight are integrated with a number of registry and back-end providers who sub-process registrant details and in some cases personally identifiable data (PII ) such as photo ID, club membership, proof of residence/nationality, gTLDs registries. Blacknight have direct agreements (Registry-Registrar Agreements) with a number of gTLDs and reseller agreements with various registries who provide multiple gTLDs. Blacknight’s Master agreements with resellers are listed below. If you wish to query sub processing by a specific registry please email for more information.
Registries -gTLDAfilias (Ireland)
BostonIvy (EEA)
CentralNic (UK)
Famous Four Media (Gibraltar)
InternetX (EEA ) subsid. of United Internet
KeySystems GmBH (EEA)
KnockKnockWhois (USA)
NameMedia (USA)
Neustar (USA)
Nominet (EEA)
OpenSRS (Canada) subs of Tucows
Radix (Dubai )
Rightside (Donuts) (USA)
Uniregistry (Cayman Islands)
Verisign (USA)
Other Subprocessors : Blacknight use other non-specific subprocessors for various functions
Denic (EU)Escrow provider for registrant details (required for ICANN compliance sent to DeNic as required for Escrow / DR purposes details in encrypted form are sent to DeNic as required for Escrow / DR purposes
Google Analytics / adwordsGoogle Advertising and analytics
Skenzo (Virgin Islands) is a subsid. Of Directi Domain Name parking /advertising /cookie information non-PII related to advertising associated with a domain name